Refund Policy

Certain purchases from jenbarrett.com are ineligible for a refund. This includes:

• Gift certificates
• Digital downloads

Coaching and advising services may be eligible for a full or partial refund as follows:

• One-to-one services (e.g., Strategy Sessions, Just Ask Jen days): may be eligible for a refund if all of the following conditions are met:
  • the service has not yet been delivered
  • the request is made within seven days of purchase
  • the request is made at least 24-hours prior to the scheduled service date
• Coaching circles (e.g., Permission to Prosper): may be eligible for a refund if the request is made within seven days of purchase

No refunds are possible for one-to-one services in the following situations:

• the service has been delivered
• the client fails to show-up for the scheduled session
• the client cancels or requests to reschedule a session less than 24-hours prior to the scheduled service date and time